MallardMed – Frequently Asked Questions
📦 Where do you ship from?
We ship from hubs in the UK, USA, and multiple EU locations for fast, reliable delivery. We also ship from India — the same exact quality at a much more affordable price. Delivery from India averages 5–12 days.
⏱️ How long does shipping take?
Most domestic orders arrive within 2–7 business days. International orders (e.g., India-sourced) average 5–12 days. Orders usually dispatch in 1–2 days — with rare exceptions taking up to 5.
✅ Are your products genuine?
Yes. 100%. We only stock premium, genuine products with verified sourcing — no knockoffs, no risks.
💊 Do you sell any other products?
Yes. our rare items we sell on our secondary website Veridian.cx.
🎁 Can I earn store credit or discounts?
Yes! Join our affiliate program to earn 20% on referrals, and receive store credit with every order. You’ll also get a $20 signup bonus and early access to offers via Telegram and our newsletter.
🆘 What if I need help with my order?
We’re fast, real, and friendly. You can reach us via live chat, email, or phone — we’re here to fix things and help however we can.
🚚 What if my order doesn’t arrive?
We reship for free. That’s the MallardMed Guarantee. No stress, no hidden hoops.
💳 What payment methods do you accept?
We accept crypto (BTC, USDT, etc.), Zelle, CashApp, bank transfers, and — for some countries — direct card payments.
📧 Email Support
- General: [email protected]
- Order Help: [email protected]
💬 Telegram
- 1:1 Support: @mallardmedrx
- Official Channel: @MallardMed
You can reach out any time. We usually respond within 2–12 hours, even on weekends.